Can't Get Into Paychex?

Can't Get Into Paychex?

 If you’re an employee at AmeriPharma and you’re having trouble logging into Paychex, there are a couple of common reasons this might happen. This guide will walk you through the most frequent issues and how to fix them.

Issue #1: You Have an Existing Paychex Account

This issue is most common among new hires who have used Paychex with a previous employer.

How to Fix It

In some cases, Paychex access issues may happen because there is an old or duplicate Paychex account connected to your information. If this occurs, HR may need to deactivate the old account before you can access your current one. To do so, please submit a ticket to HR.

Before HR deactivates any old Paychex account, we will ask you to confirm that the account is no longer active and can be closed. Written confirmation through the ticketing system is preferred.

Once confirmation is received, HR will contact Paychex directly to request that the old account be deactivated. To help us complete the request, please provide any information HR asks for, such as your full name or Paychex employee ID number.

Issue #2: Account Lockout

If you or any current employee enters the wrong password too many times, Paychex will automatically lock the account.

How to Fix It

Submit a ticket to HR so we can assist with a password reset.

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